This working session for the best and brightest, bringing those managers and key influencers together to:

  • Assess where you stand today with respect to your customer value proposition and each of the goals of your business scorecard;
  • Analyze the high-level business processes used to deliver the promises you make in your value propositions, and determine which processes need attention;
  • Design a high-level organizational structure that, combined with a strong focus on accountability, will facilitate getting the work done;
  • Identify organizational capabilities that must be developed to ensure success; and
  • Identify the overall culture needed to support your strategy, processes and structure.

The other key outcome of this working session is the high level of commitment and passion developed by these critical players in the organization - the people who have the influence to infect the rest of the organization with their passion.